Irrespective of the delivery method you choose, we always take responsibility up to the point of delivery, i.e. if your parcel goes missing or the contents are damaged, we will replace the affected items at no cost to you.
Please note that the time taken to dispatch an item is listed on each product’s detail page. For example, “Usually dispatched within 2-5 working days” means that it will take us 2-5 working days to get the product from our supplier. The delivery times listed below apply once we dispatch the item to you.
Delivery options at a glance
| Service | Main Centres | Regional Areas | Free Delivery Threshold |
| Standard postal delivery (tracked) below 3kg | Varies* | Varies* | Varies* |
| Economy Courier – Orders of R450 or More below 3Kg | Free | Free | R450 |
* Dependent on the number of items, mass, and value of the order. Delivery cost generally reduces as items are added to the order.
Detail
We currently offer two methods of delivery.
Courier. These are door-to-door services. The delivery address must be a physical address, and cannot be a post office box. Someone will need to be available at the address to receive the delivery. Deliveries are made during business hours from Monday to Friday. We currently offer three courier options.
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- Express courier. In main centres, this will reach you the next business day after we dispatch your order.
- Standard courier. In main centres, this will reach you within 3- 5 business days of dispatch.
Main centres include properties within a 50km radius of the major cities in South Africa. If you are not in a main centre, it may take a few days longer. We do not deliver by courier to plots, farms, mines, military bases, major chain stores, power stations, game reserves and lodges, airports or harbours, and should your delivery address fall into one of these categories you will be liable for the extra costs incurred in delivering or returning the parcel. To get to the our offices, take the M3 south from Cape Town until you reach the end of the motorway. Turn right at the traffic lights. At the next set of traffic lights, turn right again into Westlake Drive.
If you’re coming from Ou Kaapse Weg, turn right into Steenberg Rd at the traffic lights at the bottom of the hill. Then take a left at the next set of traffic lights into Westlake Drive.
From Westlake drive, continue straight, go through the traffic circle and the Westlake Business Park security, into Bell Crescent. Take your first right, follow the bend to the left.
Just after the bend you will see Khutaza Park on your right. You will find our reception through the second set of glass doors (Unit 3).
Free delivery options are subject to change.
Delivery: APP Orders
Free Delivery to all Gauteng main centres, for purchases of R450.